I'm not lieing and for your employees to say it happened after it was delivered is wrong, We liked this set so we purchased it ... Please fix this & do the Christian thing to do !!!!!
Why were they so nice till now? I just want this corrected,, and give me a sofa that is not flawed & defective,~~
The wife and I decided on a new house which meant real furniture, not the on sale unmatched pieces we had been getting by with over the last 5 years. We found a dining set marked down "$5,000" and it was nice, but I get the feeling that it was much more likely marked up $4,999 prior to the markdown. The pieces range in value and you can definitely find nice items at good prices if you can hit them early into the bigger sales.
The Kamin furniture - delivery team brought me The Kamin furniture - delivery team brought me a defective, leather sofa - defective on the front of the cushions, and when I took them my cushions, they told me that this happened after they delivered them, we left our house right after the delivery & were not home, till late & left again early the next morning on the 18th, but my husband took a few pictures of the furniture before we left... I noticed Sunday the defective cushions, .. left for church, & after that called kamins soon as they opened, & was given the run around, I brought the cushions to them, at the store,, and a blonde very rude lady in the office told me that the sofa defect happened after they delivered it.. i told her - there is no way ... For one thing I'm a Christian... And I'm willing to take a lie detector test to show that I am not lieing, also if this is not resolved... I may have to seek legal advice.⚕️
Well on September 7, 2016 I ordered a lift chair for my 76 year old mother that broke her shoulder. Ruth was my saleslady. She was very nice and helpful. She ordered a chair for my mother and told me that it would be 4 to 6 weeks before we received the chair. She also told me that since my mother needed it so quickly she would push that lane company to have it here faster. She of course does not remember that. I had two witnesses that heard that. She handed me a paper invoice that showed my 500.00 cash down payment.I went over there October 26, and Ruth wasn't there but I talked to the ladies at front desk that were not friendly at all. I don't think they ever even made eye contact with me. Well 7 weeks later, still no chair. SO, in this time frame, my mother healed. She no longer needed the chair. She needed the chair in the time frame we were given. Ruth did not go over all the little fine print with me. She did not explain the policy to me. Yes, I should have read the whole thing that covers their butt in every angle! But I don't think Ruth had time for that. I gave her my mother's 500 dollars in good faith. She has bought a lot of furniture at this store in the past and asked me to go there because they were a reputable company! Well she did not get her 500 dollars back, no chair. She was given store credit that she does not want, does not need! They have robbed a 76 year old widow of her 500 dollars and will not budge on giving her back her money! We all know there are ways to work around a store policy! But, it takes people with power or money which she does not have. I hope they are happy for screwing my mother out of her money. Had they kept their end up and getting her the chair on time, maybe she would have kept the chair if she liked it. Who needs one after that long?? So mad at these people!! All I can say is READ THE FINE PRINT ON SPECIAL ORDERS! THEY WILL SCREW YOU AND THEY DON'T CARE IF THEY DO! Never will I go there again and I will not recommend it to anyone!! I am responsible for not reading the policy. They are responsible for not reading it to me!! They should have!! That is what makes a reputable company!!!! Now she has store credit probably will never go there! This is bad business!!
We've bought quite a bit of our furniture from Kamin's. The most recent was a mattress purchase and Jennifer was a pleasure to work with. We will be back
Come on Buddy Kamin--- y'all know it's a manufacturing defect please fix this, God holds all accountable for wrong actions !
Shame on them!!
When I want quality for my house, whether it's a rug, chair, leather sofa, bed, I know I can trust Kamin to have just what I'm looking for. Their staff is always helpful and go the extra mile. We are fortunate to have such a quality store in our "small" town.
Kamin Furniture is a US Furniture Store based in Victoria, Texas. Kamin Furniture is located at 5909 Zac Lentz Pkwy, Victoria, TX 77904, USA.
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