Instead of putting on the capstone with a final intervention that would have had us floored with the experience, they let us flounder with mediocre follow through.
A great landlord and property manager.
Upon purchas of the home we were impressed with the service. Each home has a 30 day guarantee and we used the service to fix a few items indoors that we did not forsee leading up to the sale. The indivduals who came to our home to fix items were professional and courteous.
On one side of the house the French drain was not performing well. We inquired to the possibility of extending it another 8 to 10 feet but we were disappointed to find that platinum told us that no action would be taken for problems outside the house.
I think that this was a great place. Amazing customer service and very home-like feel in the offices. It made me feel comfortable to look for homes and real estate due to these traits, alone. In addition, I believe the company service was superb and they went above and beyond to meet my needs. Thank you so much!
One of the upgrades the house desperately needed was a French drain. It was installed as agreed prior to the sale, but without a heavy rain we were not able to adequately judge performance of the installed drain.
It is a great disappointment that our good home purchase experience was let down by their unwillingness to help us extend that extra length of drain.
Remember when you purchase a home from platinum that the extra mile might be too far for Platinum Home Investments.
I've been happy with our home purchase from platinum homes. Jose was really helpful in helping resolve any issue that came up during the house buying process.
A few days prior to closing we had a shower and it appeared to be in working order, but upon completion of the sale we had within the 30 days of purchase a deluge.
Platinum Home Investments is a US Real Estate Agency based in Victoria, Texas. Platinum Home Investments is located at 3805 E Rio Grande St, Victoria, TX 77901, USA.
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