What a horrible experience. Very poor customer relations. Today I purchased an $11.17 product. When I got home part of the product was missing. I called the store back and spoke with a Manage named Wade. He stated the product I purchased was received in full he knew this because he personally packed the products in their boxes and sealed them himself. I explained the product I had was in an unsealed box and part of it was missing. He said I could only return the product if he was there at the store. I asked to him if he would still be at the store in 40 min. because I live out of town and would take that long to get there. He said he should be. I drove the 40 minutes back to the store and was greeted by him. He accused me of stealing the two missing parts. I explained to him the box was not sealed and the parts were missing. He again refused to replace the parts or exchange the product or give me store credit or even give me my money back. Remember this in all in the same day over an $11 product. I have always been a loyal customer and a returning customer. NOT ANYMORE. Seriously who in their right mind ends a loyal customer relationship over $11. He then turned rudely asked me if I wanted to keep the product I purchased and I stated no, "what good is it to me, it's missing it guts." Then I kindly smiled and stated, when Karma says hi, remember my face. So sad, I should have purchased online, I would have gotten a lot better customer service. Oh well, life lesson.
The manager is a complete ass hole, worst experience ever, saw him scrach his but then pick his teeth too ,every thing was over priced and made in Mexico, rats and roaches everywhere
Really enjoy window shopping here. They have some very beautiful things for your home, garden, and pets but it is a pretty expensive place to shop. The staff has always been very helpful and knowledgeable.
They have what you need very organized and sectioned out will be going there instead of petsmart
They have LICE!
Northside Ranch Pet Garden Center is a US Food place based in Victoria, Texas. Northside Ranch Pet Garden Center is located at 5705 N Main St, Victoria, TX 77904, USA.
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