Terrible place. The store associates followed us around with the blatant assumption that my dog would pee on something, which she didn’t, and never has. I took her to the salon once before and they butchered her hair (beautiful full bred, long-haired border collie / Australian Shepherd mix) and she came back with fleas which she didn’t have before hand, and is highly allergic to. They refused to give me anything for the fleas they gave her, or any sort of allergy medicine to treat their mistakes. My wife took her there for a trim a year later to give them a second shot since the store is under new management across the board. As soon as she stepped into the salon room my dog started acting scared and jittery. She didn’t want any of the stylists to get near her, and my wife called me saying she felt horrible even taking her in the first place. My dog has the best instincts I’ve ever encountered, and I trust her judgement better than my own most times. They left immediately, and I don’t shop at petsmart for anything at all anymore, nor do I plan to.
The employees are awesome and knowledgeable! Plus all their pets are well taken care of!
We take the dogs for grooming, and the groomers are well trained. We also used the training facility here. Ms. Vanessa was fantastic with both the Sadie (she's the dog) and my daughter. The employees are friendly and helpful. Hit the sales, too. It's wonderful to take the dogs shopping for toys, beds and treats.
Took my dog to have him groomed. I think their pricing has gotten better because it was cheaper than last time. The goomers were friendly and my dog looked really nice.
Went for already paid for dog training at 7pm. They let me know at 7pm it was canceled because trailer had a personal emergency. They knew it in the afternoon. A call would have been nice.
Petsmart is a US Store based in Victoria, Texas. Petsmart is located at 7812 NE Zac Lentz Pkwy, Victoria, TX 77904, USA.
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